Effective Date: August 12, 2026

Last Updated: August 12, 2026

Company: AROLUX

Contact: support@arolux.com | (929) 350-6000 | New York, USA

Applies to: AROLUX mobile application (Android & iOS), website, and related services (“AROLUX”, “we”, “us”, or “our”)

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you use AROLUX as a Passenger (Rider) or Driver. By using our Services, you agree to this Policy. If you do not agree, do not use the Services.

Related document: Terms & Conditions at https://arolux.com/arolux-terms-conditions/

1. Who this Policy covers

Riders who book and take trips
Drivers who receive and complete trips
Visitors to our website
Anyone who contacts support or creates an account

AROLUX is the data controller for personal information processed through the app and website, unless otherwise stated.

2. Information we collect

2.1 Information you provide

Account details: name, phone number, email (if provided), profile photo
Identity / verification documents for drivers (e.g. license, vehicle, insurance, permits, and related uploads)
Payment-related information needed to process fares, tips, and payouts (card/bank details are typically processed by payment providers; we do not store full card numbers on our servers when a payment processor is used)
Trip details you enter: pickup, drop-off, stops, notes
Ratings, reviews, tips, cancellation reasons, and support messages
Communications with AROLUX support

2.2 Location information (important)

We collect precise location data:

Riders

Location while using the app to set pickup points, find nearby drivers, and track an active trip
Location may be used while the app is open / in use for booking and live tracking

Drivers

Location while the driver is online, on the way, waiting, or on an active trip
Location may be collected while the app is in the background or the screen is locked, so we can:
match the driver with nearby ride requests
show the driver’s position to the rider during a trip
support navigation / ETA
keep trip and safety features working when the app is minimized

Background location is used only for providing ride-hailing services and related safety/operations features. Drivers can stop background collection by going offline and/or revoking location permission in device settings (service quality may be limited).

2.3 Device and technical information

Device type, OS version, app version
Device identifiers / push notification tokens (e.g. FCM)
IP address, network information, crash/diagnostic logs
Approximate diagnostics needed to keep the app secure and reliable

2.4 Usage information

App interactions (screens used, booking flow steps)
Trip history, fares, tips, cancellations
Notification delivery status (where available)

2.5 Photos / media

Profile or document images you upload (e.g. driver documents, vehicle photos)
Access is requested only when you choose to upload

2.6 Information from third parties

Maps / geocoding providers (addresses, routes, ETAs)
Payment processors
Identity / verification or background-check partners (where used)
Analytics / crash reporting providers (if enabled)

We do not sell your personal information.

3. How we use information

We use personal information to:

Create and manage accounts
Match riders and drivers and operate trips
Calculate fares, process payments, tips, refunds, and driver payouts
Provide live tracking, ETAs, and navigation support
Send transactional notifications (ride offers, status updates, OTP/login codes, important account alerts)
Verify drivers and vehicles and enforce safety / community standards
Provide customer support and resolve disputes
Improve app performance, prevent fraud/abuse, and maintain security
Comply with law, respond to lawful requests, and protect rights and safety
Send service-related updates; marketing only where permitted and with a way to opt out where required

4. Legal bases (where applicable)

Depending on your location, we process data based on:
Performance of a contract (providing ride services)
Consent (e.g. certain permissions, marketing where required)
Legitimate interests (security, fraud prevention, service improvement) that do not override your rights
Legal obligations

5. How we share information

We may share information with:

Other users as needed for a trip (e.g. rider may see driver name/photo/vehicle/location during a trip; driver may see rider pickup/drop-off and contact details needed for the trip)
Service providers who help us operate (hosting, maps, payments, messaging/SMS, analytics, customer support tools) under contractual confidentiality
Professional advisors (legal, accounting) when needed
Authorities when required by law or to protect safety / rights
Business transfers (merger, acquisition, asset sale), with notice where required

We do not sell personal data to third parties for their advertising.

6. Permissions the app may request

Depending on your role and device:

Location (precise / background) — trip matching, tracking, driver online status
Notifications — ride updates and alerts
Camera / photos — profile or document uploads
Internet / network — core app functionality
Foreground services — keep critical trip/location/notification functions running while online or on trip

You can manage permissions in device settings. Denying some permissions may limit features (e.g. drivers cannot stay online without location).

7. Data retention

We keep personal information only as long as needed for the purposes above, including:

Account and trip records for operations, disputes, accounting, and legal retention
Driver verification documents for compliance and safety
Logs for security and diagnostics for a limited period

When no longer needed, we delete or anonymize data, unless law requires longer retention.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information (access controls, encrypted transport where applicable, restricted staff access). No method of transmission or storage is 100% secure.

9. Children’s privacy

AROLUX is not intended for users under 18. We do not knowingly collect personal information from children under 18. If you believe a minor has provided data, contact us to request deletion.

10. International transfers

If you use the Services from outside the country where our systems are hosted, your information may be processed in the United States or other countries where we or our providers operate. We take steps intended to protect such transfers as required by applicable law.

11. Your rights and choices

Depending on your location, you may have rights to:

Access the personal data we hold about you
Correct inaccurate data
Delete your account / request deletion of data
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Receive a copy of certain data (portability)

How to exercise rights: email support@arolux.com with your request and account phone/email. We may verify identity before fulfilling requests.

Location / notifications: manage in device settings or by going offline (drivers).

Account deletion: via the app (if available) or by contacting support.

12. Push notifications and communications

We send service messages required to operate trips and accounts. You may control promotional notifications where offered. Transactional messages related to rides, safety, or account security may still be sent as needed.

13. Third-party links and services

The app/website may contain links to third-party services (maps, payments, stores). Their privacy practices are governed by their own policies. We are not responsible for third-party practices.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will change, and material updates may be notified in-app or by other reasonable means. Continued use after updates means you accept the revised Policy.

15. Contact us

For privacy questions or requests:

Email: support@arolux.com
Phone: (929) 350-6000
Mailing / business location: New York, USA